Anyone else having trouble switching bands on the Versa?

[MeeshaB]

I just got a Versa Special edition a few weeks ago, and it came with the purple woven band which I love.  I went to change the band with the black band that came from Fitbit in the package and I can't for the life of me get the other end of the band with the pin in so that the pin will lock.  It's like the plastic part of the band is too thick by just a hair.  

I've purchased a few bands from Fitbit and am waiting for them to arrive.  I hope I have better luck putting them on.

Note to product designers:  Change how the Versa bands are attached....loved how my Charge 2 bands attached and how the Garmin Fenix 5S Plus bands attach.....very simple.  Don't have to worry about pins falling out or band ends not going in once one pin is in place.  Very poor design!!!

Moderator edit: all-caps

[EdsonFitbit]

It's great to see you in the Fitbit Community @MeeshaB. Sorry for the delayed response.

I'm sorry to hear that you have experienced difficulties while switching the bands of your Fitbit Versa. Thank you for your feedback about their design. Our team is constantly working to improve Fitbit products and services. You are welcome to share your ideas on the Feature Suggestions board which is constantly monitored by our engineering team for possible implementations. 

To change wristbands I would recommend following these instructions. If you are still experiencing difficulties, please let me know to contact Customer Support for further assistance.

If you have any question, please don't hesitate to contact us at any time.

[MeeshaB]

Thank you for your response. I did follow the enclosed instructions on how to attach a new band to my Versa. The problem that I encountered was that it seems as though the plastic on the band is a tad too thick to fit in the opening that has been created for the band and pin assembly. I have no problem getting the first end of the pin in its hole. The other end of the band does not fit in the opening with the pin.

Very frustrating…….

[EdsonFitbit]

Thank you for your response @MeeshaB. Sorry for the delayed reply.

In order to provide further assistance, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

Feel free to contact us at any time.

[FreckleFighter]

Hi there, I have another problem. I would like to buy authentic fitbit band but I cannot find it in Thailand. It could be nice to buy it online.

My wrist is super small. OEM bands are too big for me. 

[EdsonFitbit]

Welcome to the Fitbit Community @FreckleFighter. Sorry for the delayed response.

Thank you for thinking of buying Fitbit products. If you haven't done, you can try through our authorized retailer Amazon. To make sure you are purchasing authentic wristbands, check out the seller is Fitbit and the wristband has the Fitbit logo as shown in the screen shot below:

If you have any other question, please don't hesitate to contact us back.