help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App and watch showing different amount of calories

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2019 17:33 - last edited on ‎08-15-2019 17:55 by

‎08-14-2019 17:33 - last edited on ‎08-15-2019 17:55 by

My watch has a different amount of calories burned than what is on my dashboard. I have logged out and signed in again. I have turned my phone off and on again. Still does not work. This happened after Versa updates yesterday. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-15-2019 17:53

‎08-15-2019 17:53

Welcome to the Fitbit Community @Pclapper.

 

I appreciate your participation in the Forums and sharing that your watch has a different amount of calories burned than what is on your dashboard. Thank you for your efforts to resolve the issue and for letting me know that it happened after the latest update. I recommend to manually sync your device by following these steps: How do I manually sync my tracker or watch? Please move on to the complete troubleshooting steps if your device is still not syncing: Why won't my Fitbit device sync?

 

Let me know how it goes. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes