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App does not let me set up credit cards in the Wallet tile.

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‎01-02-2019 10:28 - last edited on ‎01-03-2019 07:36 by Moderator Alum

‎01-02-2019 10:28 - last edited on ‎01-03-2019 07:36 by Moderator Alum

Hello.  Every time I try to set up my wallet I touch the set up button and all I get is that circle thing with the message "connecting".  I have not been able to add any cards or set up a pin.  My versa is always within a foot of the phone when trying to set it up and the firmware is up to date.  The "connecting circle" does not end until I completely close the app.  Please help.

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎01-03-2019 07:38

‎01-03-2019 07:38

Hello @Jeslon, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment I would like to suggest you the following: 

 

  • Force-quit the app, then open it again and tap on the Wallet tile again. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. then tap on the Wallet tile. 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎01-03-2019 13:37

In response to MarcoGFitbit

‎01-03-2019 13:37

I tried it on my phone and have the same issue.  I have installed the fitbit app on my tablet and and I am now getting an error:  Registering Versa with Fitbit Wallet:  error connecting to fitbit versa.  Make sure it is close by and turned on.

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‎01-03-2019 14:03 - edited ‎01-03-2019 14:04

In response to Jeslon

‎01-03-2019 14:03 - edited ‎01-03-2019 14:04

@Jeslon You need to restore BT connection with your Versa, sync and then start the setting up FITBIT PAY procedure again. Please do this to restore the connection:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings (make sure the BT on your tablet is off so it is not competing with phone)
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app
  6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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