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App is not displaying the banner to update my Versa

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‎12-01-2019 04:55 - last edited on ‎10-22-2022 13:26 by Moderator Alum

‎12-01-2019 04:55 - last edited on ‎10-22-2022 13:26 by Moderator Alum

My Fitbit app is not displaying the banner to update my Versa. I just updated the iOS application today so I know that’s up to date. Additionally, my Fitbit is set on all day sync and it connected to WiFi. 

 

When I go to advanced settings under the iOS app and click check for updates, it says this is the most up to date firmware. I am currently running 33.1.30 and I know there is a more current firmware. 

 

 

Moderator edit: subject updated for clarity

 

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‎12-01-2019 05:13

‎12-01-2019 05:13

It does look like your tracker's firmware is out of date @Benburton 

68.9.15 may be the one that is about to roll out but you should have at least 68.9.12

 

Most users find when they experience this problem that perfoming an Add Device and choose the option to replace the tracker will trigger a firmware update. 

 

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