App refuses to connect to Versa

[ReadytoBreak]

I have spent the last 4 days fruitlessly repeating all of the troubleshooting steps it says to follow when your Versa will not synch. I cannot even tell you how many times I have deleted this worthless app and reinstalled it, only to have it tell me to "make sure your Versa is nearby in order to synch"- while the watch is sitting on the phone. It needs a tracking update, but it can't update, because the app can't seem to find the watch. I'm seriously about to let my toddlers have it, because quite frankly, it is as useful as a child's toy. Someone tell me there is a fix beyond turn your watch off, reinstall the app, and restart your phone- because none of those are working. If I have to shell out more money, I'm moving to Apple.

Moderator edit: format

[JuanJoFitbit]

Hi @ReadytoBreak, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the syncing issue that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. I would like to know if the issue persists or if it got resolved.

In the meantime, try the steps listed in this article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Looking forward to your response.

[ReadytoBreak]

Hello!
Actually, I tried to get help twice, but both times it was recommended that
I use the steps i had already gone through or use a different phone. When I
replied that most people buying this watch over the competition could not
afford 2 phones, the chat suddenly got disconnected.
However, about 2 weeks later when I wasn't even messing with the watch or
my phone, it just all of the sudden synched while I was sitting in the
pickup line at school. I have not had any issues since, so hopefully all is
fixed.
Thank you for checking up on me!

[shellywoman]

I too am experiencing the same problems.

My iPhone will not recognize my watch.  I've performed all of the recommended steps with no result. 

I have gone through the full trouble shooting process several times now. I've deleted the fit bit app and restored it. I have restarted the watch several times. I have restarted my phone several times. I have removed all bluetooth items. I've restarted bluetooth multiple times. NOTHING. The watch is not connecting. I cannot add the device as it is not found. In addition, I type the four digit password into my watch and it will not even allow me into the watch. It just sits on the password page. I know the password I am typing in is correct.

[jmatt57]

I too have been having sync issues with my Versa and Google Pixel 2. I haven't been able to sync for a couple of weeks now. I notice there was an app update on 3/28/20 (I think), and I'm guessing that may have been when the issue began. It would be great if the software team could add this to their bug list to take a look at fixing as soon as possible for the next app update.

[TinaMLiG]

My Versa 2 has not connected since Mobsay April  6th. I have tried all of the troubleshooting. How do I chat with a representative?