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App won't allow to enter birthday during the Versa 2 setup

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‎12-29-2019 15:16 - last edited on ‎12-30-2019 07:02 by Fitbit Moderator

‎12-29-2019 15:16 - last edited on ‎12-30-2019 07:02 by Fitbit Moderator

Trying to setup Versa 2 in the app store, will not allow me to enter a birthday.

 

 

Moderator edit: updated subject for clarity

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‎12-30-2019 06:59

‎12-30-2019 06:59

@new2020, welcome to our Fitbit Community! I'm happy to assist you with your Versa 2 since it's not allowing you to enter your birthday during the setup process.

 

I would like to know if this step shows any error message. If possible, please provide a screenshot of the message that appears when trying to enter your birthday information. You can find the steps to add images to your posts in this thread.

 

Looking forward to your response.

JuanJo | Community Moderator

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