Apps aren't working on Versa 2

[brinabrin531]

my apps are not working properly. i have a card set up on Starbucks but it will not show on my versa 2 and my pandora app says that there is a subscription issue but my app on my phone works 

Moderator edit: updated subject for clarity and label

[LizzyFitbit]

Hi @brinabrin531. Welcome on board. I'm sorry for the delayed response.

Thanks for letting me know about the issues experienced with your Versa 2 and let's work on this together! Before anything else, make sure the Fitbit app is updated in your phone, as well to have the Starbucks and Pandora apps updated in your watch:

1. With your Versa 2 nearby, open the Fitbit app and tap on your profile picture > Versa 2 image.
2. Tap Apps > My Apps.
3. If an app has a pending update, you'll see a pink Update button next to its name. Tap it to update the app.

Once both apps are updated, please give a try to the following steps:

1. Remove your Versa 2 from the Bluetooth settings.
2. Force quit the Fitbit app:
   

   For iOS devices, see this article.
   For Android devices, see this article.

3. Reboot your phone and restart your watch.
4. Open the Fitbit app, tap on your profile icon > Versa 2 image > Sync now.
5. Then try checking if the Starbucks card appears on your watch.

For the Pandora app, once you've completed the previous steps I'd recommend to remove that app from the Fitbit App Gallery, add it again and log back in to your account. Please note that Pandora is available for any member in the United States who have a paid subscription to Pandora.

I'll be around, let me know how everything goes.

[Niksingh]

This was the closest I could fine to my problem. I am unable to update, remove or add any apps my versa 2.  I’ve tried all the steps above is there anything else that you recommend I should try? 

[LizzyFitbit]

Welcome to the Community, @Niksingh.

Thanks for joining this thread and trying the steps suggested above. Just to confirm, may I know what apps you're trying to install? Do you see an error message? If so, what's the error message?

In the meantime, I'd suggest you to try the following:

1. Force quit the Fitbit app on your phone.
2. Plug the Versa 2 into the charging cable.
3. Open the Fitbit app and pull down on the screen to force a manual sync.
4. Then tap your profile icon > Versa 2 > WiFi Settings.
5. Wait a moment for the list of networks to appear. Tap your network name > Connect.
6. Once you see a green check mark on your watch, try installing your apps one at a time and let me know how it goes.