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Apps not downloading

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‎05-28-2018 10:31 - last edited on ‎05-30-2018 06:24 by Moderator Alum

‎05-28-2018 10:31 - last edited on ‎05-30-2018 06:24 by Moderator Alum

I tried disconnecting and reconnecting to the internet and can't seem to have any new apps downloaded on my Versa. I deleted the Fitbit app and reinstalled it and the apps still won't download. There's a sliding bar going from left to right and no download complete message. I go to check if the download worked on my Versa and there are only the apps that were already there. How do I stop the app from downloading to try download again?

 

 

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‎05-30-2018 06:27 - last edited yesterday by Fitbit Moderator

‎05-30-2018 06:27 - last edited yesterday by Fitbit Moderator

A warm welcome to the Community @Callielee.

Thanks for troubleshooting this by yourself. If you are having issues downloading some apps to the Versa, I recommend taking a look at the How do I set up and troubleshoot apps on my Fitbit watch? help article and follow the instructions provided there.

If at the moment of downloading an app you receive an error, feel free to attach a screenshot by following the instructions provided in this post.

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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