Are Versas just defective or is it me?

[SunsetRunner]

Hi.  I've had two Versa trackers die on me within 45 days of each other.  Both have died on me either during the course of a workout or just after.  I weight train and sweat heavily, but I try to keep the Versa as dry as I can.  I figure if it is designed for pool use/lap swimming, surely it can withstand sweat.

Has anyone else had a similar issue?

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing your experience with two Fitbit Versa devices. Thank you for providing the additional details. I understand how you are feeling and appreciate your feedback since this helps us to keep improving. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[Eriklb]

I would say quality control is serious lacking.  I have had 3 Versa's in about a year and a half.  First one died within 6 months, replaced under warranty.  The 2nd one had stopped charging (battery) and wouldn't charge anymore 6 months later.  Recently, I purchased a Versa 2.  Numerous issues with that one so far.  If I can't get these issues worked out, I will returning it as I am still within my return period.  As for support, I am well versed (no pun intended) on how Fitbit watches, apps work and don't work and very familiar with the necessary troubleshooting steps.

To further support my questioning of FitBit's QA, my girlfriend has had 2 Versa's in about the same about of time as I.  One lasted about 8 months, then replaced. The latest replacement Versa's screen separated from frame and just then went black. 

In both our instances, these Versa's were all worn and used under reasonable use and normal circumstances.   I started with Fitbit from the beginning with their first tracker and then the recalled FitBit Force.  So I have been a FitBit user a long time and spent a fair about of money supporting FitBit.  

[SunsetRunner]

Agreed.  I started with Fitbit in the early days and had three of the Flex devices, two Blazes, and now I'm going on my third Versa.  I did take a break from Fitbit to try out the Andriod wearables, but those devices weren't as durable.  I'm just hoping FitBit can get this issue of quality control taken care of because I really do like using the devices.

[LiliyaFitbit]

Thank you for your replies, @Eriklb @SunsetRunner. I am sorry for the delayed response.

Thank you for sharing your experiences and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

@Eriklb I am sorry to hear about the issues you're experiencing with your recently purchased Fitbit Versa 2. I will be glad to investigate if you could provide the details of the issues. 

If you have any questions, feel free to let me know.

[TiiTii]

Hi,

I'm pretty sure there's something wrong with Versa... I've replace mine at least 3 times within 1 yr, and last night my most recent replacement just died on me... All with the same problem. Blank screen.... It really sucks because in Canada, we only get 1 year warranty and each of the replacements only lasted a few months. I don't do any extreme sports and on my last replacement i even take off my Versa prior to taking shower... I'm really disappointed with Fitbit's quality control.

[foreverlaki]

I am still waiting for a reply smh my versa just started going black. I ended up buying the Charge 2 but i sometimes have issues with that too. They should atleast replace the versas that have had tech problems. I didnt even get mine wet. Mine was working fine until I went grocery shopping smh.

[LiliyaFitbit]

Welcome to the Fitbit Community, @TiiTii @foreverlaki. 

@TiiTii thank you for joining the thread and sharing your experience. I totally understand how you are feeling and appreciate your feedback since this helps us to keep improving.

@foreverlaki I appreciate your participation in the Forums and sharing the issues you're experiencing with your devices. I would like to confirm if you've been in touch with our Support team and is waiting for their response? 

Looking forward to your response. 

[KDOLLNOTFIT]

Totally defective.  I purchased one Dec 2019.  Wore it less than 1 month.  Put it back in the box.  Decided to try to set it up for my daughter last week.  It WILL NOT update.  It goes from 0-100 percent, then has this error code that says data cannot be cleared and I need to update and sync again-- no amount of syncing will make it work.  Totally defective.  I reported to fitbit customer service.  They will not replace it as they say its out of warranty.  That is true, but I only wore it 1 month.  They need to stand behind their product!  Won't be recommending or buying again due to poor customer service.  30% off is not acceptable when its their product that is defective!

[roscored]

have you tried a hard reset? push all 3 buttons etc it may help, it may not but worth trying and then try setting it up again. good luck