Background - my two kids, my wife and I all have had Versa devices for the past year. They have all worked fairly well, although I had to RMA my son's back in October of 2019. None of them have been particularly abused, they look fairly new and we don't partake in activites that I would consider hard on the watches. We have 2 Pixel 3's and 2 Pixel 2 devices as smartphones.
In the past month, my wife, son and I have all had our Versas fail. Each time, it was with notification through the app that a firmware update was available. In succession, it started with my wife's Versa, then mine, and now my son's. My daughter has not been using hers for the past month because her band broke, and I told her she might want to keep it on the shelf a bit longer because I don't trust this latest software.
Support has been far less than helpful. I realize we're in the middle of a pandemic, but the knowledge base for these products is pretty basic (tried rebooting your phone and watch? delete the app. tried that? hard reset the watch. tried that? good luck with your next device). In the past support was at least somewhat useful when the devices died prematurely, but the last attempt at support was a quick chat that ended before I finished typing (and while interactively chatting with the support agent, not after a period of inactivity).
I'm getting the impression that Fitbit has a software bug that's killing these things, they're aware of it, and they're distancing themselves from it. Luckily, I had Asurion coverage through Amazon when I bought my wife's, so I was reimbursed the full purchase price for it. For the other two, I'm out of pocket - and it looks like we're in the market for new trackers. I've been using Fitbit technology for 8 years now, going back to the Fitbit One and including an Aria scale, but the longevity of their products has always been an issue for me, one that was offset by them standing behind them. This last support call has soured me, especially since I get the feeling they know of a software issue and they're pretending it doesn't exist.
Has anyone else had this same issue lately, starting with an inability to sync, going to the watch losing time and ultimately being inaccessible?
