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Asking for me to download app even though I've had this for a year

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‎12-05-2019 16:06

‎12-05-2019 16:06

My 2 year old pushed buttons on my watch as I was wearing it. Now it says to start, download the app. I already have the app and it won't let me connect to my watch. I have an Android phone that has never fully connected to the versa. I cannot get texts or calls on it. But, now the watch won't start at all. 

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8 REPLIES 8

‎12-05-2019 16:38

‎12-05-2019 16:38

Try holding in side button to reset, at least 10 seconds or until the fitbit logo appears.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-05-2019 16:46

In response to JohnnyRow

‎12-05-2019 16:46

I've done that 3 times. It just keeps coming up with the same message and cycles through all the languages. That's all it does. I can't do anything with it

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‎12-05-2019 16:50

In response to DZRuff

‎12-05-2019 16:50

If you do have the app on your phone, see if it lists your Versa; if not, try adding it as a new device.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-05-2019 20:26

In response to JohnnyRow

‎12-05-2019 20:26

It does list it 😕

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‎12-05-2019 20:55

In response to DZRuff

‎12-05-2019 20:55

This is on the Versa that it says to download the app and cycles through the languages, right?

 

Is that the exact message - "Download the app.", and exactly what mean by cycling through languages?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-06-2019 06:31

In response to JohnnyRow

‎12-06-2019 06:31

It says "To start, download the Fitbit app."

And then repeats that message in every language. Then starts over in English and cycles through all the languages again. 

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‎12-06-2019 12:54

In response to DZRuff

‎12-06-2019 12:54

I recently bought a Versa lite and mines doing the same thing and I can’t seem to update the device 

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‎05-18-2023 08:14 - edited ‎05-18-2023 10:41

In response to DZRuff

‎05-18-2023 08:14 - edited ‎05-18-2023 10:41

I think I finally got mine to work.  I deleted the Versa 3 I had connected and then added it like a new device.  It took a while to download and several different intervals but I stuck with it and it appears to be redownloading the software SLOWLY!  It's been at least 4 hours and it's at 26%.

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