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BPM, Sleep and Red light (not green) back of device

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‎02-14-2019 12:03

‎02-14-2019 12:03

Syncing with Apple X most recent IOS. Two days ago I noticed BPM escalated to 160+ (I was resting), then stoppped tracking with  - - BPM. In parallel my sleep stopped tracking. Also noticed back of device that is usually green is solid RED. I’ve searched resolutions, reset device and also unchecked, synced checked and resynched with no resolution. 

 

Please advise.

 

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‎02-14-2019 12:14

‎02-14-2019 12:14

If your setting a redLED, that would be the SpO2 sensor.

Have you tried a restart by holding in both the left and lower right buttons?

If this does not work, through settings - about - perform a shutdown.

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