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BPM, Sleep no longer tracking since last update

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‎07-10-2019 06:49

‎07-10-2019 06:49

For the past week my tracker is no longer registering heart rate or tracking sleep. Battery seems to be dying quicker and calories burned are not accurate. I have tried all the trouble shooting steps - reset, shutdown, manual syncing, band repositioning. This was bought in January, not happy to be having these issues with a product that costs this much only after 6 plus months. 

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‎07-11-2019 20:07

‎07-11-2019 20:07

Has anyone who’s experienced this heard from a moderator? What’s going on. Going on over a week and nothing is fixing the issue. Is there a customer support email? 

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