BPM suddenly not working on Versa

[RiderZ]

Saturday after noon March 14th 2020 my Versa quit displaying and logging the BPM. This in turn makes it so I get no sleep score and no peak averages for my workouts. It also reduces my Heart rate zones. I thought it was my Versa watch but it isn't. I have made no changes to the app or the watch prior to this.   My mom had a newer Versa watch that I synced to my account and it also isn't displaying the BPM.  Has anyone else had this issue or know if this is a New Thing Fitbit is pushing out?

[JuanJoFitbit]

@RiderZ, welcome to our Fitbit Community! Regarding the heart rate tracking issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and told me that they assisted you via chat.

In case the issue persists, please contact our Support team with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[Polkimba]

I had the same issue and it all started after the new version was uploaded on march 10th. I have been talking to CS and so far no luck. rebooted as well as reset to factory settings and updated. So far no heart rate and sleep score. Any other suggestions??

Hank

[JuanJoFitbit]

@Polkimba, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

I'm sorry about the heart rate and sleep issues that your Versa experienced. I got in touch with our Customer Service team and told me that they assisted you via phone. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀