BST change stopped Versa updating

[Markie138]

Since clocks went forward on 31 March my fitbit versa is not updating my sleep or heart rate data on app.  

How can I get this to update?

[SunsetRunner]

Hi, first of all: does your Versa show the correct time? Try restarting your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If that does not solve your problem:

1. Before doing this, do not remove or unpair your Versa from the Fitbit app on your phone.

2. Deinstall Fitbit app

3. Restart your phone

4. Reinstall Fitbit app and, of course, enable BT

4. Sync your Versa with your phone

Hope this helps!!

[Markie138]

Hello.  Clock is showing the correct time. 

Unfortunately neither solution helped. 

[SunsetRunner]

Hi, one other question: is your HR, in your opinion, accurate on your Versa? I aks this, cause Sleep logging uses your HR and especially your resting HR, to be accurate. If you think your HR reflects it well, there are two things left:

1. If you're using a Third Party Clock Face, change it to a clock face developed by Fitbit itself, restart your Versa and sync it with your phone. If that does not work:

2. Perform a Factory Reset. Click the link and you will find all the info that's needed about how to FR your Versa and also how to set it up again after the FR, cause your Versa acts as a new watch after a FR. 

Really hope it's the first one, good luck!!

[Markie138]

HR is accurate. 

I’m using a fitbit clock face

Will a factory reset make me lose data. 

[SunsetRunner]

Hi, sync your Versa first before the FR and you will not loose any data, cause they are stored on the Fitbit Servers.

[LZeeW]

@Markie138   This is an issue which show up for some users periodically as the US and UK make their switches from standard time to DST/BST.  On the good side, this years switch to BST hasn't triggered a lot of complaints.  But that doesn't help you.

Please look at this thread and follow the directions of @JuanFitbit .