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Band came off, resulting cracked screen-Versa 3

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‎06-19-2022 11:56 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎06-19-2022 11:56 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

I have to start by saying how much I like my Versa 3. Long time Fitbit user. When I got the V3 I noticed the band had a different style attachment, but it worked when I exercised and swam!! Didn’t think twice about it. This morning I was putting on a backpack to walk with my son, the band came off, watch went flying. Screen is cracked. What are my options?!?

 

Moderator edit: updated subject for clarity

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‎06-19-2022 19:22

‎06-19-2022 19:22

Welcome to the Fitbit Community, @CraigCZ.

 

Thank you for informing us about the issues you experienced with your Fitbit Versa 3.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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