Band will not stay in

[Stonecoldsteph]

I have a versa that is only 2.5 months old and during a long road trip yesterday, while I was sitting in the passenger seat doing absolutely nothing, the band with the buckle just came off. I have spent hours trying to get it back in, and the pin just pops right out. The pin alone will stay in but not with the band. I’ve never changed the bands. The other band with the slots was fine. I could take it off and on without issue. In the process of all this I’ve really hurt my nail beds. Every time I try to get the pin to pop in it is like shoving a safety pin in my nail bed and has split my nails as well. Very disappointed in this cheaply made product. I had an Alta prior to this and Flex, and both of those lasted a year before I had issues with the bands. 

[Odyssey13]

Hello and welcome to the forums @Stonecoldsteph 

A moderator has been notified about your post and will be contacting you soon. Thanks for coming to the forums.

While you're here, take a look around the Lifestyle Discussion forum area. You can join in the various discussions, share recipes or get some tips on healthy living. It's a great forum.

Hope to see you around more often.

[AlexandraFitbit · Accepted solution]

Welcome to the Fitbit Community forums @Stonecoldsteph! Sorry to hear that your Versa's band will not stay in. I appreciate all the details you provided, they're really helpful and the time you spent trying to find a solution. I have created a case for you on our Support Department so they can assist you, they will be in contact shortly. Please keep an eye on your inbox. 

Let me know if you need anything else! 

Thanks @Odyssey13 for helping! 

[EBLang]

I have had a similar issue with the fat silicone band that I got with my new Versa just 3 days ago.

I spent waaay too much time trying to get one side to stay in, painfully piercing under my thumbnail while I tried and failed again and again. I had ordered a second band from a third party so now I am wearing one silicone color that came with the Versa and one fabric band of a different color because I'm too afraid to change the bands to match and don't want to waste the time.

[AlexandraFitbit]

Welcome to the Fitbit Community forums @EBLang! I apologize for the delay in my response. I'm sorry to hear that you are having issues with your Versa's band. Thanks for the details provided and the steps that you tried. I have created a case for you with our Support Department so they can help you. They will be contacting you soon, please check your inbox. 

Let me know if there is anything else I can help you with!