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Band won't fit

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‎08-23-2019 17:15 - last edited on ‎08-25-2019 16:49 by

‎08-23-2019 17:15 - last edited on ‎08-25-2019 16:49 by

I received a Fitbit Versa on April 1st, and just recently tried to attach the band to the face. Unfortunately, one side of the Fitbit (the one with the holes), will not work with either the small or the big band. The metal latches are not fitting into the holes, and I do not know what to do. I am scared that it might be an issue with the Versa itself, and not the band, because BOTH of the sizes will not fit. Any advice? Has this happened to anyone else?

 

 

Moderator edit: subject for clarity

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‎08-25-2019 16:52

‎08-25-2019 16:52

Welcome to the Fitbit Community, @wprater. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with attaching the bands to your Fitbit Versa. Thank you for your efforts to resolve this, you can confirm the steps to attach the bands in this help article: How do I change the wristband on my Fitbit device?

 

Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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