Bands won't stay connected to Versa 3

[NanaCarolyn0406]

I just got a new fitbit 3 in the mail today.  I have listened to several youtubes on how to connect it, but the band never clicks, then just falls off.  It might stay on for a few minutes, but then it falls off.  I don't think the mecanism works that holds the band on the watch head.

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options