Battery Draining on a Brand New Versa

[melze99]

I just got the Versa, not the new versa 2 and i have had it for less than a week. I have not added new apps and have barely used it. I didn't even get 2 days out of the battery and now, it seems to not want to charge. Any suggestions?

[AlvaroFitbit]

@melze99 Welcome! It's great to see you around! 

Let me help you with your battery issues on your new Versa. Since you mention that it isn't charging besides the battery life I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge and these instructions to help improve the battery life.

Let me know how it goes.

[melze99]

@AlvaroFitbit I tried that. I looked into solutions before coming to here. I just got the fitbit on Tuesday. and by thanksgiving, it was not working after getting a full charge and completely draining. I put it on the charger and it didn't want to charge. After 24 or so hours on charge it finally had half battery. I am normally a very happy fitbit customer, but this is the first time that I have had a new watch and have been completely disappointed with it.  I have had a fitbit for a few years and have been pleased. I upgraded in the hopes that it would do more than my charge but so far, it can't even keep a charge. I tried cleaning the contacts on a brand new watch and made all of my settings as battery friendly as possible without it compromising what i need it for. I am highly disappointed with the versa and I want to try a different smartwatch via fitbit in case of it being a fluke event, but I can't afford to constantly replace a watch when it doesn't work. 

[AlvaroFitbit]

@melze99 thank you for the update.

I have created a ticket so our Support team can further assist you via email.

Keep me posted.