Battery and heart rate issues with my Versa

[ameehan]

Hi. Within the last week or so I have had issues with the battery life of my versa. I have never had to charge it as often as I do now and it will randomly die even if battery life exists. Additionally, the heart rate monitor has completely stopped working. I've tried multiple times to restart, reset, etc with no luck. Please provide some guidance on this issue. Thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @ameehan, welcome to the Community Forums. Thanks for the details provided in your post about the recent issues you've been having with the battery and heart rate of your Versa. I appreciate you took the time to try fixing your watch prior to posting here, I'll be glad to continue assisting you. 

As per the description of your post, it seems that your watch may have insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. Please note that for best results, don’t leave your device plugged in on the charger longer than overnight.

If you haven't done so yet, I suggest taking a look at this help article: Can I extend my Fitbit device's battery life? 

On the other hand, if you have charging difficulties, please check the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

About the heart rate that stopped working, I'd like you to please confirm that the heart rate settings on your watch is "On". On your device, open the Settings app > Heart Rate > tap to turn the setting On.

If the heart rate is On, I'd recommend trying the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Hope this helps. I'm looking forward to your response, keep me posted.

[MillzV]

Hi there

I have had the same problem with the battery and heart rate. I tried  the suggestion above and it still hasn’t worked. I currently have a resting heart rate of 159 bpm according to the watch. Please can you help?! 

[MarreFitbit]

Hi there @MillzV, welcome to the Community Forums. Thanks for letting me know that your Versa is too having issues with the battery and heart rate readings.

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[CourtneyDove]

This is happening to me as well! All week long! It's so frustrating. I've  tried everything you said. It still says my heart rate either can't be detected or it's at 209! Yea right! This is so frustrating

[MarreFitbit]

Hello @CourtneyDove, welcome to the Community Forums. I'm sorry to hear that you're feeling frustrated. Thanks for following my suggestions above to fix the issues with the heart rate readings.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We look forward to getting you back on track.