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Battery and versa turn off issue

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‎06-04-2019 19:42

‎06-04-2019 19:42

My versa was really good and all of a sudden, i could find there is a battery drain. Versa will turn off in 2 minutes. I used to charge again but i could see that battery percentage will be somewhere from 85-90%. When i remove from the charger and the versa will be active for another 5 minutes and it will turn off again. When i connect it to my charger, battery percentage will be same. So i have given factory reset and now it is not turning on. Can anyone please help me out with this?

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‎06-05-2019 03:57

‎06-05-2019 03:57

Hi @gokul10 I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-05-2019 06:47 - last edited on ‎08-21-2024 16:20 by Fitbit Moderator

In response to NellyG

‎06-05-2019 06:47 - last edited on ‎08-21-2024 16:20 by Fitbit Moderator

Nice to see that you're digging into the Forums @gokul10, welcome. Thanks for your help @NellyG.

Thanks for sharing all the steps that you've tried to help your Fitbit Versa. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Let me know if you have questions about it.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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