Battery died quickly, now heart rate won't register Versa

[anghopson219]

I've had the Versa for 2 months and all of a sudden the battery goes from 70% to dead in about an hour.  After charging up, the heart rate will not register.  There are no lights on the back and notifications will not come through.  I've done the reset twice, but nothing has helped.  Please let me know how I can fix this.  It does register steps but nothing else seems to be working.

Moderator edit: subject updated for clarity

[Gardnt]

same thing happened to me after 2 months but now it is completely dead. It was over heating on the charger but wouldn't charge. I am still waiting for customer service to phone me with resolution.

[anghopson219]

Thank you, Gardnt (Jogger). That's disappointing. I hope this issue is
resolved quickly, for both of us. Let me know what you find out. Thanks so
much!