Battery dies once its fully charged

[Doglover24]

Battery dies once its fully charged.  I updated the application and even did a hard reset on the Versa. Suggestions??

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Doglover24, welcome to the Community Forums!

Thanks for bringing this to my attention and troubleshooting your device prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here. By the way, I've moved your post to the Fitbit Versa board.

[Doglover24]

Hi again...my versa is charging. It's not keeping a charge. I have to
charge it twice a day because the battery is not lasting.

I cant even go a whole day..the battery is dying within a few hours.

Thanks...any help is appreciated.

[Doglover24]

Hey again, so I mentioned in an earlier post. The battery is charging...doesn't get to 100%and then the battery drains. I have turns off al notifications,  change the light on screen,process a hard reset on the watch. I have read the article and nothing has helped. I've been told that this is a common issue with the Fitbits! Last night my watch was completely dead by 6:30pm...I charged it at 8:30am.

I've had the watch just a little over a year would think it would last longer!! 

Moderator edit: Subject for clarity 

[Doglover24]

So it looks like I will be getting rid of the Fitbit. I have received no help and I can no longer use the Versa. It doesn't keep a charge. 

[Doglover24]

I haven't received any other suggestions or help. I will get rid of my Versa, it is still not keeping a charge.

[RicardoFitbit]

Thanks for your updates @Doglover24, my apologies for the delay in responding your posts.

The details and information that were shared in your post are appreciated. I was informed by our Customer Support team that they already provided you assistance with this situation. That said, my best advice for you will be to contact them back if you require further assistance regarding this situation and if you have any additional questions about the outcome of your case with them.

I'll be here if you need anything else. 

[Doglover24]

The information they gave didn't help. The Versa is charging just not
holding the charge.
I am going to get rid of the Versaand go another direction.

[RicardoFitbit]

Sorry for the misunderstanding @Doglover24, it's a pleasure to continue assisting you. Thanks for your reply.

Let me share with you that the battery of our Versa device was designed to last 5 days but this also depends on how frequently you use it’s features. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. After doing so, please this help article for more tips and recommendations.

Such article includes as restart process that will refresh device device's performance.

Keep me posted, I’ll be right here if you need anything else.

[Amandajb]

Hi. My versa is doing the same and I have also tried all suggestions to fix it. This has only occurred since the recent software update. 

[RicardoFitbit]

Welcome aboard @Amandajb, sorry for the delay in responding.

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. I was informed by Support team that they already provided you with assistance regarding this situation. That said, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you.

Don't hesitate to contact me back if you need anything else, I'll be here.