Battery doesn't last anymore

[TamGG]

My Versa is less than a year old and the battery no longer holds a charge. It used to stay charged 4-5 days even wearing it day and night. Now I have to charge it everyday if I wear it at night, or every 2nd day if I limit the time I wear it. I've turned off notifications I don't need. I've turned down the brightness. I've turned off the always on display and I've restarted it countless. 

I've also been having issues with not being able to clear notifications on my Fitbit...which is another reason I've been restarting it.

What can we do to resolve this? I believe it's still under warranty. 

[LSU-Tiger]

I had similar battery drain issue after an update.  Turned out to be the custom clock face I was using that included the temperature.  After switching to another one with just simple stats the battery life went back to lasting 4-5 days.

I still have good battery life but now the screen doesn't register swipes properly.  Even a couple factory resets hasn't helped that aspect.  I am 1 month out of warranty, unfortunately  If yours in is warranty and the clock face fix doesn't work for you, I'd consider getting a replacement.

[TamGG]

Thanks for the info..I'm using one of the standard faces with no weather or other info.Hoping to hear something from Fitbit about the issue but still nothing 🤨Sent from my Samsung Galaxy smartphone.

[rafke]

Same problem .. Still not resolved, even after doing a factory reset, changing the clock face ... All this happened after making the last update.

[Dbrowne88]

The battery has likely had it - I had the same issue and had tried all the methods you mentioned and used a stock Fitbit clock face but to no avail and had to get a replacement.

As you mentioned you're still in warranty, get in touch with Fitbit Support and they should be able to sort out a replacement or discount off a different model.

[TamGG]

Thank you. I've tried that and waiting for a response. Sent from my Samsung Galaxy smartphone.

[TamGG]

Great news... Fitbit came through and they are replacing my Versa. Hope this one lasts longer, as I won't have any warranty this time around!!! Is it just me, or does that seem weird? I think the new one should still come with a manufacturer's warranty...but apparently it's based off initial activation date. I get it, but still think they should be willing to stand behind their product, replacement or not.

[JulieMcR]

I'm on my second Versa, they replaced mine last summer because eventually the battery died altogether. Now the replacement is having the same issue and there's no warranty. Seems to be a common issue. I can't believe they haven't sorted it out yet. 

[TamGG]

So now what? You have to replace it out of your own pocket?? If that happens to me, I think I'd be taking my business elsewhere rather than investing more money on a device that doesn't last. Sent from my Samsung Galaxy smartphone.

[Russ36]

apparently they haven't figured it out yet my Versa is a month old and the battery wont last over 12 hours 

even shutting everything off and doing a hard reset 

I thought that 12 hours was the normal battery life until someone told me different. 

[TamGG]

I would not be impressed with 12 hours either!! Wow!!I just got my replacement and it's a refurbished one. Warranty is based on original pairing date, and runs out this weekend. I'm not impressed. If/when this one quits I may have to look at something else. Sent from my Samsung Galaxy smartphone.