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Battery drain and tracking issue with steps and HR

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‎08-03-2020 19:09 - last edited on ‎08-04-2020 21:00 by Fitbit Moderator

‎08-03-2020 19:09 - last edited on ‎08-04-2020 21:00 by Fitbit Moderator

Since the last update I've had the same issue over and over. It stops counting steps. I've restarted it every time and it goes back to working fine for a few weeks. I also had to turn off all notifications because my battery would drain in a half day but now I can wear it the whole day. I've done everything recommend. Now what? And... my heart rate counter stopped working.

 

Moderator Edit: Clarified subject

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‎08-04-2020 20:59

‎08-04-2020 20:59

Hi @DallonBoy, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎08-05-2020 04:59

In response to RicardoFitbit

‎08-05-2020 04:59

Yes, and it continues to happen. 😞

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‎08-05-2020 20:51

In response to DallonBoy

‎08-05-2020 20:51

Hello again @DallonBoy, thanks for your update.

 

I'm sorry to know that your issue persists. As it turns out, I do not have access to your account to further investigate this nor to the information that our Customer Support team provided to you in order to resolve your issue. That said, please contact them back if further assistance is needed. 

 

I'll be around if you need anything else. Your patience is appreciated.

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