Battery drain, heart rate sensor and display not working properly

[Taylouise]

Can anyone help me, my versa is playing up and has been for a few months and I kept trying everything possible. I have reset it the way customer services says too, I have kept the Fitbit clock faces and have change between the two to see if that helps, but I still am having problems. The screen around the edges are fading and are like a yellow/orange light that keeps getting bigger. The battery doesn't last long and keeps dying (I called up in Augustish to try and get this problem sorted and it never did). And the sensor for the heartrate no longer works. I kept my Fitbit on charge for a few days and haven't worn it in a little while to see if that helps and it hasn't. 

Has anyone got any ideas on what to do - it is still under the year warranty as well 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Taylouise, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your Versa device prior to posting too, the details that were shared in your post were really helpful for me to understand the difficulties you're experiencing with your device. I was informed by our Customer Support team that, just as your post stated, they're already providing you assistance with the inconvenience you're experiencing with your Versa, therefore, my best advice for you will be to keep in touch with them and constantly check your email inbox for any update. They'll assist you further to resolve your concern as prompt as possible.

Don't hesitate to contact me back if you need anything else. 

[LPWL]

My display has started showing orange glow around the edges. Changing the watch face and doing a factory reset did not erase the oranges edges. My device is 18 months old and out of warranty. In my case my option is to buy a new one but I’m leery and very disappointed in Fitbit and their products. My Fitbit Blaze just stopped working after 15 months  is why I purchased the Versa. I don’t want to keep buying  a new device every year.

Since yours is under warranty and it’s a device defect reach out to customer service it should be covered for a replacement. 

[RicardoFitbit]

Hi @LPWL, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delayed reply.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Let me know if you have any additional questions.