04-13-2018
20:01
- last edited on
05-28-2021
12:52
by
AndreaFitbit
04-13-2018
20:01
- last edited on
05-28-2021
12:52
by
AndreaFitbit
Hi,
When my Versa charged to 100%, I purposely left it on the stand for 20 mins more. But it shows 99% within one min after I started to wear it. Any ideas? Defective?
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
07-12-2019 11:37
07-12-2019 11:37
07-12-2019 11:42
07-12-2019 11:42
07-16-2019 21:48
07-16-2019 21:48
Did all that...it is d raining nog even faster, does not even last a day now..
It is now from worse to terrible
07-17-2019 03:09
07-17-2019 03:09
07-17-2019 15:29
07-17-2019 15:29
My battery too was at 100% last night and not it's 5:30 in the Midwest and it's now at 77%. Thought the battery was supposed to last longer than a day or two. I do exercise a lot but that shouldn't matter I wouldn't think.
07-17-2019 16:54
07-17-2019 16:54
No it shouldn’t you should request for a replacement
07-17-2019 16:56
07-17-2019 16:56
You should get a replacement
07-17-2019 17:03
07-17-2019 17:03
I did a chat and did a restart of my device also changed my clock face to simple so will see what happens by Friday or Saturday then will chat again in needed and request a replacement.
07-17-2019 17:10
07-17-2019 17:10
07-17-2019 17:12
07-17-2019 17:12
That’s good! I got a replacement too but I’m still having problems with the numbers on my challenges!!! Which is very annoying because the whole reason to have the Fitbit is to to make sure it is recording correctly
07-17-2019 17:14
07-17-2019 17:14
Does it matter that I bought it from Wal-Mart? I took a screenshot of the order notice from Wal-Mart's website just in case I needed it. I bought my Versa in Feb of this year so not even 5 months old yet.
07-17-2019 17:21
07-17-2019 17:21
07-17-2019 17:23
07-17-2019 17:23
Cool will wait and see what happens in a couple of days before e-mailing them or getting on a chat again.
07-17-2019 17:31
07-17-2019 17:31
I loved Fitbit too till this one extremely disappointed!! They didn’t even offer me a discount take a replacement or live with it kind of attitude!!😞
07-17-2019 17:33
07-17-2019 17:33
Mine was a gift from Best Buy so even though it was only 6 months Fitbits only choice was replacement nothing elsr
07-19-2019 11:29
07-19-2019 11:29
Charged my Versa Wed and did the restart like the customer service rep said and battery is at 59% almost 2 days after I charged and did the restart so might start a chat tomorrow with them again.
07-19-2019 11:39
07-19-2019 11:39
07-19-2019 11:53
07-19-2019 11:53
07-22-2019 11:49
07-22-2019 11:49
Finally got my replacement after waiting for a month and half. Hope this one will last as it should.
07-26-2019 17:30
07-26-2019 17:30
Hello everybody! Thank you for participating in the forums. I am sorry for the delayed response.
Thanks to the ones who tried to resolve the issue, contacted Customer Support and got a replacement. I hope you continue enjoying the Fitbit experience without any issues.
I appreciate everyone's feedback, I understand your concerns and I am sorry for any disappointment, our team is always working on improving our devices and user experiences, and your comments are always welcome.
I'll be around if you need further assistance.
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