Battery draining faster than usual.

[Monram26]

I have my Fitbit since last Christmas and was getting about 4 days from my battery. In the last few days my battery has suddenly started to drain in a day. I have checked the forum and tried all the suggested fixes but nothing seems to be resolving the issue.

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi, I would advice you to contact Customer Support about this problem and ask for a battery test.

[Chas901]

You are not alone; I am having the same issue. This is the 2nd day it has happened to me.

[JenniGirl626]

Been having the same issue. Had mine since last may.... Hopefully there's a fix soon 

[Monram26]

Thanks I'll do that

Sent from my iPad

[MarcoGFitbit]

Hello @Monram26 and @Chas901, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @JenniGirl626 and @SunsetRunner. 

@Monram26, @Chas901 and @JenniGirl626 I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you tried to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. If you have tried this already, please reply to us with the list of troubleshooting steps you've tried so far. This will be very helpful for us to check this further and determine what we should do next. 

Thanks for your patience and understanding, have a great day. 

[Chas901]

Hey. I have restarted it. I have also charged it to 100% via the USB on the computer. When it drained to 0% again, I restarted it and charged it via the computer again. I chatted with an agent yesterday and then followed the steps last night and this morning, but my Versa is still almost drained (currently at 15%).

[Mikysue219]

Mine is now on the 3rd time where it has drained quickly

[SunsetRunner]

Hi, contact Customer Support about this and ask for a battery test. 

[SunsetRunner]

For a week now mine will not even last a full day. I can’t even wear it at night. 

[Chas901]

Today marks day 3 for me. I also just realized today that it hasn’t tracked my 250+ steps an hour or active minutes in the app either. This is really weird. I had my Blaze for years and never had a problem like this. 

[SunsetRunner]

Hi, see my post just above yours!!

[Chas901]

@SunsetRunner I contacted customer service yesterday and was told they couldn’t find that the battery was being drained. I don’t know if that was because I had charged it back up each time or what. I was given some steps to follow and told to contact them again if it continues afterwards. I will contact them again on tomorrow. 

[MarcoGFitbit]

Hello @Mikysue219 and @SunsetRunner, have a warm welcome to the Fitbit Community. It's great to see you too @SunsetRunner and @Chas901 thanks for taking the time to reply. 

@Chas901 I appreciate you have come back and let us know you've already contacted our Support Team and they have provided you some steps to follow before you contact them back. Thanks for keeping us updated. 

@SunsetRunner and @Mikysue219 in case you haven't contacted our Support Team, I would like to ask you to perform some steps before we can check this further:

1. Fully charge your device and sync it. 
2. Sync your Versa at least 2 or 3 times during the day.
3. When the battery in your Versa shows low, sync it again.

After doing this and after the battery has completely drained, please reply to us so we can check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[JenniGirl626]

Same here it doesn't last through the day or night anymore when it used to last me three days! 

UPDATE:

I'm having issues as well! My watch will say 8 active hours but the app only records 4 hours? Each day there is a new problem! I had it since last may and haven't experienced any issues until two weeks ago 😕 

[MarcoGFitbit]

Hello @JenniGirl626 I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Monram26]

Just to let everyone know I contacted Customer Support to say that the battery was draining in a day and they replaced my fitbit.  I am now set up on the new device so hopefully I won't have the same problem with it. 

[Chas901]

I had to contact customer service twice, but I was issued a replacement Versa, too. I’m still waiting to receive it. Hopefully I do not have issues with it once it arrives and is set up. I also recommend everyone else to contact customer service more than once if needed. 

[MarcoGFitbit]

Hello @Chas901 and @Monram26 I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have come back and let us know you've contacted our Support Team and they will be sending you a replacement, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!