Battery draining faster than usual.

[mysticsmary]

My battery is draining fast. I purchased my Versa on Saturday and fully charged it. The battery was almost dead on Monday, so I charged it before work. Now it's down to 3% and I had to charge it again. The battery is supposed to last four days, and I have not gotten a full two

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi, normally I would answer to restart you Versa multiple times in a row (4-6) by pressing the left and right lower buttons together untill you see after eachr restart the Fitbit Logo and release the buttons. Of course you can try that and see if that solves your problem, but as your Versa is brand new, I would advice your to contact Customer Support as it seems to got a DOA Versa.

[mk7428]

My 4 month old Versa went from 4 day life to a sudden 12 hour life until it needed re-charging.  I've contacted Support, done all their suggestions, and no improvement.  I've submitted a request for a new one to replace the defective one.  FitBit shouldn't have third party apps and clock faces if the device can't support them.  

[mysticsmary]

Thank you

[MarcoGFitbit]

Hello @mysticsmary and @mk7428 thanks for joining the Fitbit Community, have a warm welcome. It's nice to see you too @SunsetRunner, thanks for all your help. 

@mk7428 I appreciate you have taken the time let us know you've already contacted our Support Team and for sharing your feedback. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

@mysticsmary I reached out our Support Team and it seems you've already created a case with them and they have sent you some tips to improve the battery on your Versa. If after following these tips you're still having trouble with your Versa, please reply to them, I'm sure they will be more than happy to assist you further. 

Thanks for your patience and understanding, have a great day.