Battery flat within 24 hours

[FrozenViking]

Hello,

I purchased my Versa on the day it was released and was very happy the first month, but for the past week it has been a nightmare. It used to last 4-5 days per charge and without changing my usage, any settings, or downloading any apps (or even changing the clock face), after doing a firmware update, the battery now drains in less than 24 hours. Very very irritating.

I've done a complete factory reset, but to no avail. I contacted customer support, per email, 3 days ago, but haven't head anything back. I've seen the suggestions, and to change daily sync and do everything else to "dumb" the watch down is not the answer I'm looking for, because it was working perfectly fine up until the last firmware update.

When are you going to fix this problem, because this is a show stopper? ... If it isn't fixed ASAP or I at least get an indication on when it will be fixed, the Versa will be returned along with an honest review and a warning posted.

Best regards,

A frozen and irritated viking

[jlturner]

Mine lasts maybe 8 hours. It's dead by the time I leave work. I bought mine this last Saturday, 26 May. I went back to FitBit for this very reason, having to charge my Apple watch every single night.

[FrozenViking]

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@jlturner wrote:

Mine lasts maybe 8 hours. It's dead by the time I leave work. I bought mine this last Saturday, 26 May. I went back to FitBit for this very reason, having to charge my Apple watch every single night.

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This was exactly why I purchased the Versa as opposed to an Apple Watch ... If Apple capitalises on this and releases a watch with a better battery, I'll go for it...

[jlturner]

Oh if Apple comes out with a 5 day battery on a watch, that would be magical!

[FrozenViking]

My troubles are over: I have returned the Versa and gotten a refund by the store I bought it in. Now I'm waiting for a more reliable product to be released by someone with a better customer support than Fitbit.

To conclude the story:

In Message 20 of this thread customer support finally got in touch with me. I answered their questions and was hoping for a quicker response than 6,5 days. Unfortunately by the time they got back to me, the Versa only lasted 8 hours on a charge and the screen started to look interlaced and dimmed down. Then it started to superimpose the different screens on top of each other: for example the clock face would be superimposed on the daily activity, or alarm screens. Both screens would be dim, grainy and interlaced. I got fed up with waiting for them, so I went to the store I purchased it from and they did some quick troubleshooting. It was quick, because they immediately saw the problem. They asked me if I wanted it replaced, a different product or my money back. I decided to get a refund. Now I'm hoping someone with proper customer support will release a better product. Then again, if you release a good product, you don't need to overwork your customer support people, but I digress. Hopefully Apple will release a new watch with better battery life.

[caitlin28]

Same here! Had it for about a month and a bit now. Charged to 100% at noon died on my wrist at 8pm yesterday, lasted barely 12hrs. I was out and about in the heat I was wondering if that had something to do with it. 

[Skis_On_My_Feer]

Read this entire thread and the same applies to me. I’ve been using Fitbit products for YEARS and this is the first one that I’ve had gone down hill so fast. I bout mine on 18 June and it’s been less than 2 months that this has happened. I’m going to call their customer service and hopefully get some answers.