Battery life decreased after Firmware x.24 update

[BJCruz]

Prior to the update, battery life averages 2-3 days. After the update, it only lasts 1 day. I have email and sms notifications on plus the HR. Same settings before the update. 

It is frustrating because this is the 2nd replacement watch. First was 28 days after my purchase at HSN, the display went completely gray. Second was 3 months after it was replaced, the screen started getting gray and flickered a lot then totally went black. 

Now, this.. 

[Marrrmaduke]

@BJCruz how many per hour? haha 😄

[BJCruz]

@Marrrmaduke @Oh man, you must be quite popular to have that much notifications! 😁

[JulieBoord]

Well I have had the same issue and complained. The sent me instructions on how to do a factory reset. (really bad instructions) I ended up youtubing it. In the process of doing it now so I hope it works. So they do know about the problame

[Marrrmaduke]

@BJCruz I know! 😋 It's mainly messaging apps. If you have a few groups you're participating in... Ping ping ping ping ping flash flash flash flash flash drain drain drain drain drain... Heh

[Kidperson30]

Even with a lot of notifications and fancy clock faces, it should only change the battery life slightly. Major battery drainage (like mine every three hours) is definitely a defect. Hopefully o get mine tomorrow so I can test it. 

[BJCruz]

@JulieBoord were you successful?

UPDATE:

@Kidperson30 agreed. That's the main reason I got Fitbit in the first place - battery life. I am a Pebble fan and got heartbroken when they were acquired by Fitbit. My hopes went up when they released the Versa which reminded me a lot of Pebble Time. 

[Marrrmaduke]

---

@Kidperson30 wrote:

Even with a lot of notifications and fancy clock faces, it should only change the battery life slightly. 

---

Nopes. If the screen is on practically all the time you will take a hit. Well that's not your case tho. Your battery was definitely faulty from what u said.

[pamperedkeri]

Mine is dying every 8 hours since the update. I tried factory reset with no luck. Boo.

[Kidperson30]

Hopefully it is warranteed so you can get a new one. I’ll post today if I get my new one and get it set up. 

[Marrrmaduke]

@pamperedkeri please contact Customer Support. It's definitely not normal.

[JulieBoord]

Good luck with your new one.
I'm onto the help line now. After the reset it didn't even last 12 hours. 🤨

Get Outlook for Android

[Kidperson30]

Still waiting on my replacement. Hope you get good results. 

[JulieBoord]

Good luck, I have just been offered a replacement.

Get Outlook for Android

[nettak]

This has happened to me. I did the update 3 days ago and my battery life last maybe 7 hours. Shows 100% but as soon as I take it off the charger, down to 99%. By 4:00, I’m out of battery life or it just dies. Mind you, I’ve only had this 2

months and never had a probelm

until the update. Anyone suggestions before I have to call and be on hold forever. Thanks!

[Marrrmaduke]

@nettak From my experience, if this happens after recent firmware upgrade, a factory reset (restoring Versa to factory defaults) is usually needed. Sometimes several. This will wipe your Versa, so please sync first. Also, make sure your Versa is charged. Furthermore, you will need to delete your tracker from the Fitbit account (in the Fitbit mobile app) and your Paired Devices list in your phone Bluetooth settings. Please at this point reboot your phone. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a new device in the Fitbit mobile app (plug it for charging again and follow the instructions on the screen).

[Kidperson30]

Call for a replacement. It’s an update issue. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you around @Marrrmaduke, thanks for all your help. 

I appreciate your participation in the Forums, for sharing your experience with us and for letting us know the troubleshooting steps you've tried so far in hopes to resolve this situation. At this moment, in case you haven't contacted our Support Team, I would like to gather some information from you so we can check this further:

• Versa version (go to Account > Versa to get it)
• App version (go to Account > Help to get it)
• Phone or mobile device you're using to sync your Versa. 
• OS version running on your mobile device

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you around @Marrrmaduke, thanks for all your help. 

I appreciate your participation in the Forums, for sharing your experience with us and for letting us know the troubleshooting steps you've tried so far in hopes to resolve this situation. At this moment, in case you haven't contacted our Support Team, I would like to gather some information from you so we can check this further:

• Versa version (go to Account > Versa to get it)
• App version (go to Account > Help to get it)
• Phone or mobile device you're using to sync your Versa. 
• OS version running on your mobile device

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Kidperson30]

In my case: Versa Version 33.1.30

App Version 2.84 (807)

iphone 7plus

OS Version 12.1.2(16C101)

I will be sending it in once I get the replacement and return envelope. 

[MarcoGFitbit]

Hello @Kidperson30, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and provided the information requested. I've reached out our Support Team and it seems you already have a case created with them and will be returning your watch. At this moment, in case you need anything else, please feel free to reply to them as they will be handling this situation for you from now on. 

Thanks for your patience and understanding, have a great day.