Battery life decreased after Firmware x.24 update

[BJCruz]

Prior to the update, battery life averages 2-3 days. After the update, it only lasts 1 day. I have email and sms notifications on plus the HR. Same settings before the update. 

It is frustrating because this is the 2nd replacement watch. First was 28 days after my purchase at HSN, the display went completely gray. Second was 3 months after it was replaced, the screen started getting gray and flickered a lot then totally went black. 

Now, this.. 

[BJCruz]

@Marrrmaduke @App version is 2.85. It is syncing now. The issue that came back is the battery life. From averaging 3.5-4 days for 2 weeks after being replaced a third time, it went down to 2 days. 

[Marrrmaduke]

@BJCruz Two things I noticed:

• trouble syncing causes ridiculous drain
• display-turning-on notifications cause up to 40-50% drain for me

I know it was working for you for 2 weeks, so I am assuming it is not the notification issue. I also had to roll back to 2.84 because after installing 2.85 I suddenly started having sync issues and observed some battery drain. I recommend factory reset combined with rolling back to 2.84 if possible (Android).

[BJCruz]

@Marrrmaduke thanks.. will try to 

[Marrrmaduke]

@BJCruz Pls do and report back. I would like to get to the bottom of it. Well perhaps not exactly bottom... eheh... Good luck.

[Marrrmaduke]

deleted. I was replying to other poster, yet the answer got posted here instead.... Ugh!

[BJCruz]

@Marrrmaduke did you install the A.P.K. version prior to 2.85? 

What worked so far is this: uninstalled the 2.85 then reinstalled it. Reset the watch (not factory reset). Battery was fully charged yesterday at 11:30, it's 09:40 right now and the battery is at 92%

Will continue monitoring battery + sync issue for a couple more days before calling customer service. 

[Marrrmaduke]

@BJCruz In the meantime I got a new phone so I updated to 2.84 (on my old phone I got stuck at 2.74.2) and it was working great. Then I updated to 2.85 and the sync issues started, and notifications ble ble ble. So, I rolled back. It's not the first time, I help the user on this forum whose Versa does not sync (or is trying to sync with the app to no avail) and the battery drain happens. No clue really what's up with that. My general impression is - it is not the hardware in your (and many others') case - it is the software. but... that's just my guess...

[nettak]

I have since done the battery drain test and my Versa was replaced. I plan on installing today. Hoping the update on this one is done or not needing an upgrade. I will keep everyone posted. 

Moderator Edit: Clarified Subject.

[H3rocketman]

Fitbit has offered to replace my Versa. It should arrive sometime this week. I am surprised they don't want the old one back. They said to dispose of it properly/recycle in ewaste. I would think they would want it to diagnose the problem for more evidence. I guess they have it figured out. If it is the firmware, you would think they would get a new firmware version out ASAP and stop bleeding money.

[Marrrmaduke]

@H3rocketman keep it. Keep charging it. Make sure it doesn't die. Once the next firmware is out, update it. I would not be surprised if it gets cured. 

[Kidperson30]

They asked for mine when they replaced it, but never sent the return envelope, so...ya. 

[Marrrmaduke]

@Kidperson30 same advice goes to you. 😊

[MarcoGFitbit]

Hello @BJCruz, @nettak, @H3rocketman @Kidperson30 and @lenny4d, I hope you're doing well, thanks for taking the time to reply. jIt's nice to see you too @Marrrmaduke, thanks for all your help.

@Kidperson30 and @H3rocketman, I appreciate you have come back and let us know our team sent a replacement Versa to you, I'm very glad. 

@BJCruz, please keep us updated after trying the steps @Marrrmaduke has provided. 

@nettak, please let us know how everything goes with your replacement Versa. 

Thanks again for your participation in the Forums, have a great day.