07-10-2019
19:28
- last edited on
07-11-2019
09:16
by
DavideFitbit
07-10-2019
19:28
- last edited on
07-11-2019
09:16
by
DavideFitbit
My barely 2 month old Versa battery life has gone from 4 days to < 24 hours (usually 18 hours or less) without me making any setting adjustments. So now... after reading many posts and Fitbit help recommendations I have: turned off all day sync, turned off reminders, decreased notifications to only texts which are not excessive, cleaned the connectors and the charger, charged for more than two hours, have one alarm set, use no music, am not using any apps other than the Fitbit app, have a simple clock face that is set to turn on only when I touch the back button, and restarted the versa twice. I am basically using this device now to get text notifications, as a watch that I turn on when I need it, to track steps and HR and nothing else. I am frustrated!
Moderator edit: format
07-11-2019 01:19
07-11-2019 01:19
Hi @KatH1-- That does sound annoying. I have flagged a moderator to come and help you as you seem to have covered all the usual suggestions.
Helen | Western Australia
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07-11-2019 09:25
07-11-2019 09:25
It's good to see you around in the Community forums for the first time @KatH1--.
I'm sorry to see that you've experienced trouble with the battery that is draining too fast. Thank you for confirming the troubleshooting steps that you already tried as well.
I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.
Let me know if you have further questions.