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Battery life not lasting - Feedback

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‎12-16-2019 13:03 - last edited on ‎12-17-2019 13:26 by Fitbit Moderator

‎12-16-2019 13:03 - last edited on ‎12-17-2019 13:26 by Fitbit Moderator

My watch worked without incident until recently. On Saturday I noticed that my screen was dead. I connected the watch to the charger and it went back on. 

 

According to the app and watch, battery was full but the watch wouldn't stay on for more than 10 seconds at a time. I called Fitbit customer services and answered a few questions and did some troubleshooting and was told that I would be contacted in connection with replacement options.

 

I was mailed and was given more assistance with troubleshooting. We tried to do a factory reset but because the watch wont stay on for long enough this didn't work. I have uninstalled the app and unpaired the device from bluetooth. I then unlinked the device from the app. I'm now left with an error message "data not cleared. Sync and try again". The watch will no longer stay on if not plugged in and the device will not sync with the app.

 

10 emails later and I am asked to produce the same screenshots of the error and then told to try the same things I've already tried. This is pretty horrible customer service. I've had this watch for less than six months!

 

Not impressed with Fitbit so far.

 

Moderator edit: Subject for clarity

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‎12-17-2019 13:20

‎12-17-2019 13:20

Hi @shaffsmith, It's nice to see you again participating here in the Community Forums, welcome back.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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