Battery life not lasting and touchscreen not always working

[Lakshmip]

Swipe function works only occasionally, battery seems to last for less than 2 days since the past 3 weeks. Earlier it would last for 4-5 days. Very often, about 2-3 times in an hour the heart rate goes blank & sometimes home screen displays the Fitbit symbol and it takes a good minute or two for the time to be displayed.

No updates for the last 3 months, or have I missed an update?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Lakshmip, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that the battery of our Versa Lite was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance and should fix the swiping issue as well.

[Lakshmip]

Hi Ricardo,
Shall follow your suggestions and get back to you after a few days.
Regards
Lakshmi
--

Lakshmi

[RicardoFitbit]

Thanks for your reply @Lakshmip.

Thanks for taking into consideration the information and troubleshooting steps that were shared on my previous post. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer.

I'll be around if further assistance is needed.

[Adrixx]

Since the latest update my watch only lasts 1 day. I only charged every 3 days before the horrible update, that does nothing. Anyway to help with the battery life?

[Lokius]

Yes, in the last week my versa (FB504) battery went from lasting at least 3 days to about 8-12 hours. It was like someone flipped a switched. In less than 3 hours after charging I'm down to 71%.

-My usage is primarily heart rate and workouts. I don't use weather, music, animated watch faces, etc. Disabled quick view a long time ago because it was waking me up. I've disabled everything I can think of that doesn't impact step counting / heart rate monitoring.

-cleaned the power contacts in case a salt bridge was allowing contact.

-unfortunately it looks like they removed manual sync

-rebooted

-just tried turning off/on but I'm already down 2% in the time it's taken to write this post.

[Lakshmip]

Hi Ricardo, My watch was losing time and no effect on the battery life, it seems to last two days maximum even after disabling most of the functions. I have just installed an update and hope swipe function works.