help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery life not lasting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-09-2019 12:56 - last edited on ‎09-09-2019 17:52 by Fitbit Moderator

‎09-09-2019 12:56 - last edited on ‎09-09-2019 17:52 by Fitbit Moderator

I have talk to five different agents about my battery life not lasting on my Versa. I have jumped through all the hoops they have asked me to do and they still see it’s not holding a charge now they want me to change my clock reset it and do more!!! I guarantee the situation will still continue to happen I feel as if they are just leading me down different paths until my warranty expires. This will be the absolute last Fitbit device I purchased! My problem didn’t start until this summer when I wore  it in the pool!!!!!  Back up the crap you sell instead of fixing the problems in a new watch leaving the people who buy the first one being screwed!

 

Moderator edit: updated subject for clarity and format

Best Answer
Labels:
3 REPLIES 3

‎09-09-2019 15:44

‎09-09-2019 15:44

Hi, I flagged your post to the Moderator Team. One of them will soon contact you about your problem, so keep a close eye to your post. Regards kuzibri.

 

Best Answer
0 Votes

‎09-09-2019 18:46

In response to SunsetRunner

‎09-09-2019 18:46

Hi @Sksummitt. Welcome to the Community Forums! @SunsetRunner, it's great to see you here again, and thanks for the heads up.

 

@Sksummitt, thanks for letting me know about your Versa, as well for trying the steps suggested by our team. I understand how you're feeling about this whole situation, and I'm sorry that you've had this experience. Our team often reviews the feedback posted in the Community to evaluate and improve our services, and I'm sure your comments will not go unnoticed.

 

To help you out with this situation, I've contacted our Support Team and it seems that your case is still open. Since they're reviewing your Versa's behavior, I'd recommend to keep working with them via email. This way you'll receive more details about your case. Make sure to check your inbox, and don't hesitate to reply back if you don't receive their response.

 

Keep me posted.

Best Answer

‎09-09-2019 23:37

In response to LizzyFitbit

‎09-09-2019 23:37

Unfortunately I’m trying to do what’s right and have done what they asked and it still not staying charged as long, Now the support team wants me to change my watch and recheck it I don’t believe that’s the problem since that the clock I’ve used for quite some time!! I also see in the community I’m not the only person have this issue !!!

Best Answer
0 Votes