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Battery life not lasting

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‎02-04-2020 05:10 - last edited on ‎02-05-2020 19:12 by Fitbit Moderator

‎02-04-2020 05:10 - last edited on ‎02-05-2020 19:12 by Fitbit Moderator

Hi

 

The screen is black and the I have to charge it everyday. The battery depletes almost completely after 6 hours. This is a replacement, first one did the exact same thing!

 

Moderator edit: Subject for clarity 

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‎02-05-2020 19:11

‎02-05-2020 19:11

Hello @Shay44, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. Such article includes as restart process that will refresh the device's performance.

 

Keep me posted, I’ll be right here if you need anything else.

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