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Battery life not lasting

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‎06-21-2020 11:05 - last edited on ‎06-21-2020 22:38 by Fitbit Moderator

‎06-21-2020 11:05 - last edited on ‎06-21-2020 22:38 by Fitbit Moderator

. My wife's Versa doesn't even last 24 hours on a charge.  I get about 2 days on mine. Are these really that bad?  I could not find any way to ask fitbit directly.  These are our third models but based on performance I may have to look for something better.  

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-21-2020 22:38

‎06-21-2020 22:38

Hi @bill.gunshannon, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if the issue persists.

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‎06-22-2020 07:37

In response to RicardoFitbit

‎06-22-2020 07:37

Neither of us use anything but the basic functions. We charge them using
the provided chargers. Not much else we can do, I guess.
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‎06-22-2020 07:51

In response to bill.gunshannon

‎06-22-2020 07:51

I also have thw same issue where my battery is not lasting I am not sure if it's because of my clock face that is causing the battery to drain the battery  I constanstly have to charge my my versa  fibit  

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