Battery life on Versa draining

[Holib22]

I  have a brand new versa smartwatch and the battery doesn't even last 1 day. My husband has the same watch which hes had for a couple of weeks longer than myself and his battery last fine. I checked my settings compared to his last night everything looks the same, we even changed the clock face to see if that had any impact. Both charged our watches up for 2 hours mine only said 99% his said 100% then come this morning mine has dropped to 65% where as his is still sat at 95%. Anyone have any ideas?

[NellyG]

Hi @Holib22  try restarting it several times. If that doesnt improve things please come back here or contact Support

Restart your tracker

Fitbit Support

[Holib22]

I've restarted it, as it decided it would sync either since getting up at 7 it's gone from 65% to 53% 

[NellyG]

Lol I have no idea where you are in the world so dont know how long its been since 7am (here it is now 5pm, but I assume you are not in Australia). Let me know how long it takes to drop to very low since the restart

[Holib22]

Sorry I'm in the uk so that was was 7am to 10am 😁

[NellyG]

🤣Yes, thats a lot to drop in 3 hours. I will flag a moderator to come and help you.

[Holib22]

Thank you

[SilviaFitbit]

It's great to see you on the Community @Holib22. Thank you for troubleshooting this with our dear council @NellyG. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[Holib22]

Yeah, I spoke to them this afternoon

[SilviaFitbit]

Thanks for confirming @Holib22. 

Hope I can continue seeing you around. Have you checked our Discussions Board? You can share tips about Get Moving, Eat Well, Manage Weight and more.