Battery not charging

[Peesly]

Hi

I have been having problems for a week.now.with it not syncing and flashing from 1 screen to another. It has now totally gone off and will.not charge at all after being on all.night

Moderator edit; Subject for clarity 

[RicardoFitbit]

Hello @Peesly welcome to the Community Forums, it's a pleasure to give you a hand with your charging concern.

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[Peesly]

Hi
I haven.t had any joy trying to get the Versa working, I have contacted fitbit directly who are sending me a replacement.
Thank you

Lisa

Get Outlook for Android

[RicardoFitbit · Accepted solution]

Thanks for your reply and update @Peesly.

Thank you for trying some troubleshooting steps and for letting me know that our Support team already provided you with assistance accordingly to our warranty policies to process a replacement to get you back on track. Don't hesitate to contact me back if you need anything else, I'll be around.

Thanks for being part of the Fitbit family!