Battery not holding a charge

[hdetrick]

My Versa is not holding a charge longer than 24 hrs. 

This is my 3rd Fitbit, so I know what I am supposed to be doing... it’s charged 100% before I remove it from the charger, I do not have it on “Sync all day”. Etc.

it appears this is a big/known issue, but how do I get it resolved?  

[LiliyaFitbit]

Welcome to the Fitbit Community @hdetrick.  

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Versa's battery draining faster than expected. Thank you for being a Fitbit customer and for letting me know that you've tried already to resolve the issue by following the tips to prevent a battery drain. I understand your concern and would like to confirm if you've tried the following:

1. Switch to a Fitbit clock face if you're using a third party clock face. 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
3. Charge the watch to 100% and use it like normal.

Let me know how it goes!

[hdetrick]

I had not tried the restart option before. I did so as soon as I got your tip. It did not help. It is dying at almost exactly 24hours of use and I am only syncing once a day. 

I have the Fitbit business clock face. 

[LiliyaFitbit]

Hi @hdetrick, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. Keep an eye on your inbox. 

Let me know if you have any questions.