Battery not lasting or holding a charge

[SunsetRunner]

I purchased a fitbit versa special edition on May 30, 2020. I charged it fully, and 24 hours later it was dead. I repeated the same processed and the battery was dead again. Last night when I went to sleep 10:00 pm the batter had a charge of 78%, now at 9:49 am the batter is completely drained. After the second time, I searched what to do to preserve battery life and I turned off everything it said to do. I am not too sure if I am doing something wrong, of if I should be charging this every night or if I have a faulty watch. Please help.

[JuanJoFitbit]

Hi @SunsetRunner, welcome to our Fitbit Community! Regarding the the battery draining issue that your Fitbit Versa (SE) has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team and they'll be happy to follow up and assist you accordingly. You will receive an email from them soon.

I'll be around if any question arises.