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Battery on Versa draining faster than usual.

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‎04-14-2019 21:29 - last edited on ‎04-15-2019 08:55 by Moderator Alum

‎04-14-2019 21:29 - last edited on ‎04-15-2019 08:55 by Moderator Alum

Hi all

 

Ok the past few days I have noticed my fitbit Versa lose battery at a rapid rate.  I charged it up yesterday and today it is already on 25%

 

The past few days I have noticed that when I play music on my iphone it is automatically shown on the versa. I haven't downloaded music on my fitbit so I don't know if it has always done this or its part of an update.  I think this explains the battery issues.

 

Is there a way to turn off the music control on my fitbit? When I go to the music app it says no music downloaded which is what I wanted however as soon as play music on my phone it appears.  Is this a bluetooth issue?

 

Any help would be much appreciated 🙂

 

Moderator Edit: Clarified Subject.

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‎04-15-2019 06:53 - edited ‎04-15-2019 06:58

‎04-15-2019 06:53 - edited ‎04-15-2019 06:58

Hello @KhalinotCharlie this music is not on the Verses but the Versa is simply  a remote control for the phone. 

With iOS music control is through BTLE and not Bluetooth Classic,  my thought is that if the user doesn't go to the music control screen pin the watch the watch should not request whay is playing. 

 

Ate you saying that whet you start playing music on the phone,  the title shows up on the Versawithout you touching anything on the Versa?

 

Since this is an iOS question without iOS in the title, to make it easier to get the attention of the users who may know,  I'll move your pay to the iOS board.

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‎04-15-2019 08:58

In response to Rich_Laue

‎04-15-2019 08:58

Hello @KhalinotCharlie I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @Rich_Laue thanks for your help. 

 

@KhalinotCharlie I appreciate your participation in the Forums and for sharing your experience with us. I have moved your post from the iOS board to the Versa board as it seems the issue is related to the Versa's battery and not the app itself. 

 

As @Rich_Laue mentioned, as your watch is connected to your phone, when you start playing music in your phone, the Versa acts as a music control for the music, but this feature should not drain the battery on your watch faster than usual. With that in mind, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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