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Battery on Versa draining faster than usual.

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‎05-27-2019 16:22 - last edited on ‎05-28-2019 04:38 by Moderator Alum

‎05-27-2019 16:22 - last edited on ‎05-28-2019 04:38 by Moderator Alum

Versa: 16 months old.

no issues.

now says its charging on stand but when I take off to put on its on 0%?!

try cleaning/resetting - no effect.

swap chargers/plugs same thing happens.

says its charging in stand so try changing watch face which works but then take off charger to put on and 0% again - 4 times in a row over 5 hour period.

any ideas anyone please???

 

Moderator Edit: Clarified Subject.

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‎05-28-2019 04:45

‎05-28-2019 04:45

Hello @SunsetRunner thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. 

 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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