Battery short life

[Bevievalda]

Up until recently my battery would last up to four days. This was with the heart rate monitor on and the display set to wake when I raise my wrist. This was also with all day sync turned ON. 

I am also using a Fitbit watch face.

I've seen others write in with the same complaint, and your advice to resolve this problem is an insult to one's intelligence. 

To "resolve" the issue to improve battery life, you (Fitbit) suggest turning the "wake" function off. You suggest turning the heart rate monitor off, you suggest turning all day sync off. Your representatives ignore the fact that we should be able to have all of these functions ON as we did before and expect the same battery life as it was before this problem arose.

You also suggest restarting, and turning the device on and off, and by now you should see that this does not resolve the issue.

I even did a factory reset and am still having this problem.  

Instead of hurling out the same useless advice to your customers over and over again, why don't you just admit that this product is defective and we never should have bought it in the first place?

Moderator edit: subject for clarity

[SunsetRunner]

Hi, flagged your post to the Moderator team. One of them will soon contact you about your problem, regards kuzibri

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bevievalda. It's nice to see you again in the Community Forums @SunsetRunner.  

@Bevievalda I appreciate your participation in the Forums and sharing the issue you're experiencing with your device's battery draining faster than expected. I totally understand how you are feeling as you would like to continue using your watch without any issues and take advantage of all its features. Thank you for your efforts to resolve this and for your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@SunsetRunner thank you for your support! 

I'll be around if you need further assistance. 

[TexasSix]

Since the last up date the battery life is failing horribly. Everyone knows this. Yes, the new update is cute, but is not user friendly like before, and it does suck the battery dry. Heart rate is not as consistant as before either. Bevievalda is correct about the same advice being always given. It is humiliating.

Thanks in Advance,

Another Versa user

[LiliyaFitbit]

Welcome to the Fitbit Community, @TexasSix. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Versa's battery draining faster than expected after the last update. I understand how you are feeling and appreciate your feedback since this helps us to keep improving. Please confirm if you've tried the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
3. Charge the watch to 100% and use it like normal.

For additional tips to prevent the battery drain, please see this help article: Can I extend my Fitbit device's battery life?

Regarding the issue with heart rate, it can be affected by a number of factors at a given moment. For more information about it and how to improve its accuracy, please see this help article: How do I track my heart rate with my Fitbit device?

Let me know how it goes.

[TexasSix]

Yes i tried everything you mentioned.....those are
always the things we are told, regardless of the
issue......the latest update is not an improvement.
It downgrades the performance of the tracker and the App......

But, i do appreciate your response.

[SunsetRunner]

I too am having the exact same issue.  Used to be pretty good with about 4 days of battery life.  My only complaint was the sleep statistics.  Now my watch is not usable.  Battery life is about 10 hours.  I followed all of the Fitbit recommendations, charged to 100% and put the watch on before I went to bed last night.  I woke up with 4% of battery life.

This morning I did a factory reset on my versa, charged to 100%, reconnected back to my account and put it on my wrist at 10AM.  By 3PM I had 40% life left.  I contacted Fitbit for support and was told the same.  Well how do you explain going from 4 days of battery life to less then 24 hours.  it is obvious it was something that they did either to the app or device.  I got rid of my Samsung gear for this crap.  The biggest selling point for the versa was the battery life.

I am in the process of doing their so called battery test.  Pretty sure I will be ignored as I had this device for over a year.  If there is no remedy, I will go back to Samsung and voice my opinions of my experience with fitbit.  My wife has the charge 2 and no issues. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thank you for your reply @TexasSix.  

@TexasSix thank you for confirming the troubleshooting steps you tried. I appreciate your feedback. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@SunsetRunner thank you for joining the conversation and sharing your experience with Fitbit Versa. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your feedback. This helps us to keep improving our products and services. Thank you for your troubleshooting efforts and for letting me know that you're in the process of doing a battery test. I could see that you got in touch with our Support team about this. I know they will be glad to help you, please keep working with them. I am glad to hear your wife doesn't have any issues with her Charge 2 tracker. 

I'll be around if you need further assistance.