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Bike activity inaccurate details

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‎08-04-2019 05:51 - last edited on ‎08-12-2019 17:38 by

‎08-04-2019 05:51 - last edited on ‎08-12-2019 17:38 by

Hello,

 

Any suggestions on avoiding the following situation on my Versa Lite? I went for a bike ride and ended up with an incorrect log for distance:

- 375.00 ft

- 1:22:29 min

- 0.0 mph

- 0.07 miles

- 818 cals, 10 cals/min

Strangely it seems to have picked up the map as it shows my route where I biked, but the distance says 0.07 miles only. The actual ride was around 16 miles. There is also no way to edit this activity. I usually ride every weekend and would like to get back to accurate distance tracking. 

 

 

Moderator edit: subject for clarity

 

 

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‎08-12-2019 17:32

‎08-12-2019 17:32

Welcome to the Fitbit Community @synapsid0. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa not tracking your Bike activity accurately. Thank you for bringing this to our attention. I would like to confirm that we’re aware of this issue and we'll continue to monitor the situation and working on the fix. I am sorry for any trouble, we're always working to improve our products. 

 

You can find the steps to manually log your activity here. Find more information about tracking the exercises in this help article: How do I track my workouts with my Fitbit device?

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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