Bike exercise not tracking my route

[SunsetRunner]

Will track my movements and show route if I walk. When I use the bike it will not track my route and then adds steps to my total.   What's up with this?

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@SunsetRunner Welcome to the Community. Sorry for the delayed reply. 

I'll be happy to help you getting your Versa Lite tracking your bike route. I would like you to confirm that you're either logging it using SmartTrack or the exercise app. Could you let me know if you're using SmartTrack or the Exercise app? 

Keep me posted.

[SunsetRunner]

I am using the exercise app.

[PePi1208]

I have the same problem with my versa 2

[SunsetRunner]

Well hopefully someone here can help us.

[SilviaFitbit]

@SunsetRunner and @PePi1208 It's nice to see you on the Community. Thanks for letting me know you're using the exercise app. 

I would like you to reply to the following questions: 

 - Does your watch crash and therefore stops recording the activity?

- How long were you biking?

- Were you listening to music?

- Do you have exercise goals set? 

Keep me posted. I'll be around if you have any additional questions. 

[SunsetRunner]

May watch is only a couple months old. It tracks the activity but not the route. Not listening to music but take phone along as I assume it needs the GPS to track the route. Watch only shows time spent biking -- I have to turn it off when I stop and calories burned but not the distance I biked. No I am not on a gym machine -- I was on an actual bike riding through the neighborhood.

[PePi1208]

Hi, my watch does not crash, anything else works perfectly. Usually I bike approx. 1.5 hours, never listen to music and have no goals set.

When I bike 1.5 hours the watch tracks approx. half the route and also only half the time. The GPS- Signal doesn't reach the watch.

[SilviaFitbit]

@SunsetRunner @PePi1208 Thanks for getting back. I appreciate that you replied to the questions. 

We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

I'll be around if you have any additional questions.

[fly481]

hello i have the same problem as of today 06/06/2020 i have the latest firmware installed and while using the bike exercise app it does not track my route and i have lost the option to share my activities via the relive app when i press share it does not appear anymore do we have any updates on a possible fix?

thanks