help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bitmoji clock face keeps disappearing from my Versa 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-26-2020 10:42 - last edited on ‎10-26-2020 14:56 by Fitbit Moderator

‎10-26-2020 10:42 - last edited on ‎10-26-2020 14:56 by Fitbit Moderator

My Bitmoji clockface keeps disappearing and I only have a blank screen, partial time display or a black box over most of the screen. I keep having to switch to a different clockface and back again to get it working right again.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-26-2020 14:51 - edited ‎09-25-2023 05:24

‎10-26-2020 14:51 - edited ‎09-25-2023 05:24

Hi there @FriedaB, welcome to the Community Forums. I'm sorry to hear that Bitmoji clock face on your Versa 2 keeps disappearing, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue prior to posting here, I'll be glad to continue helping you.

If you haven't done so yet, I'd recommend restarting your Versa 2 by following these steps: How do I restart my Fitbit device? 

If the issue persists after the restart, see Bitmoji’s help article or our blog post Bitmoji and Fitbit Clock Face Partnership for troubleshooting steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎10-26-2020 14:51 - edited ‎09-25-2023 05:24

‎10-26-2020 14:51 - edited ‎09-25-2023 05:24

Hi there @FriedaB, welcome to the Community Forums. I'm sorry to hear that Bitmoji clock face on your Versa 2 keeps disappearing, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue prior to posting here, I'll be glad to continue helping you.

If you haven't done so yet, I'd recommend restarting your Versa 2 by following these steps: How do I restart my Fitbit device? 

If the issue persists after the restart, see Bitmoji’s help article or our blog post Bitmoji and Fitbit Clock Face Partnership for troubleshooting steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes