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Bitmoji clock face stopped working after updating my Versa Lite

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‎09-06-2020 08:49 - last edited on ‎09-07-2020 09:41 by Fitbit Moderator

‎09-06-2020 08:49 - last edited on ‎09-07-2020 09:41 by Fitbit Moderator

I just updated versa lite and now the bitmoji clock face is not showing up on my versa lite watch. I have restarted the watch and connected and sync many times. All other face clocks work just not bitmoji but it is showing as connected and 100% teleported on the Fitbit app on my iPhone. It was working well before I updated the versa lite. Is anyone else having the same issue? 

 

Moderator Edit: Clarified subject

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‎09-07-2020 09:45 - edited ‎10-10-2023 13:12

‎09-07-2020 09:45 - edited ‎10-10-2023 13:12

Hi there @BLG12, welcome to the Community Forums. Thanks for the details provided in your post about the inconveniences you started having with Bitmoji clock face after updating your Versa Lite. I appreciate you've trying to solve the issue prior to posting here. 

If you haven't done so yet, see Bitmoji’s help article or our blog post Bitmoji and Fitbit Clock Face Partnership for troubleshooting steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-07-2020 09:45 - edited ‎10-10-2023 13:12

‎09-07-2020 09:45 - edited ‎10-10-2023 13:12

Hi there @BLG12, welcome to the Community Forums. Thanks for the details provided in your post about the inconveniences you started having with Bitmoji clock face after updating your Versa Lite. I appreciate you've trying to solve the issue prior to posting here. 

If you haven't done so yet, see Bitmoji’s help article or our blog post Bitmoji and Fitbit Clock Face Partnership for troubleshooting steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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